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Data protection

Privacy policy

What data we receive when you write to us, check a website or chat with Briedis, what we use it for and how you can control it.

· Lietuviškai

Who handles your data

Data controller: Click Moose.

Email: labas@clickmoose.lt

Send any questions about your data to this email address.

What data we collect and why

Enquiry form

When you send an enquiry, we receive what you entered:

  • your name;
  • your email or phone number;
  • your website address, if you gave one;
  • the services you ticked (how we can help);
  • what you wrote about your business;
  • the website check results, if you send the enquiry after a check.

We also record when the enquiry was sent and the page it was sent from. The enquiry is stored in our admin system, which runs on Hostinger servers. We use it only to reply and prepare a quote. We reply using the contact you gave: by email or phone.

Only your name and contact are required, because without them we couldn't reply. The other fields are up to you.

We are told about a new enquiry by email and by a notification on our phone. If you gave an email address, you may receive an automatic email confirming that we received your enquiry.

To protect against spam, we briefly store your IP address separately: one address can send no more than 6 enquiries in 10 minutes. We don't store the IP address with the enquiry itself. We use it only for this limit, and it is deleted automatically after 10 minutes.

If the form doesn't work, your email app opens with a ready-made message. Whether to send it is your choice. Once sent, it is handled like any other email.

Free website check

We pass the website address you enter through our server to Google PageSpeed Insights (Google), which opens that website and checks its speed and condition. For this check Google receives only the website address, not your IP address.

  • We keep check results for 30 minutes so that checking the same website again is quicker. After that they are deleted automatically. We don't record who ran the check.
  • To prevent abuse of the check (6 checks per visitor in 10 minutes and 20 per day), we don't store your IP address itself but a tag calculated from it, from which the address can't be seen. We use it for 24 hours, after which it is deleted automatically.
  • If you ask for a quote after the check, the website address and check results are added to your enquiry.

Chatting with Briedis

Briedis is an AI assistant. When you write to it, the chat text is passed through our app on Cloudflare servers to Anthropic (the Claude AI, USA) so that a reply can be prepared. On an article page, the article title and summary are passed on too.

  • What you write in the chat is passed on exactly as you wrote it. So please don't write your personal ID number, health details or other sensitive data there.
  • We don't send Briedis's AI the name, contact details and business description you enter when leaving an enquiry in the chat.
  • We don't store the chat: it is visible only in your browser window and disappears when you reload or close the page.
  • Like any server, Cloudflare sees your IP address. Our app uses it only to limit too many messages: it keeps it briefly in server memory and doesn't record it anywhere. Anthropic doesn't receive your IP address.
  • If you leave an enquiry through Briedis, it is stored like a form enquiry, with the chat history attached so we can see what you asked.

Emails

Emails you send to labas@clickmoose.lt are stored in our mailbox (Hostinger) and in our admin system, so we can see the whole conversation in one place.

  • The first email from a new sender may be read by AI (Anthropic Claude) to recognise whether it is a customer enquiry. It receives the sender's name, email address, the subject and the text. If it is an enquiry, an enquiry is created in the admin system.
  • When we reply to an enquiry or email, AI may help prepare, improve or translate a draft reply. For this it receives the conversation text, your name, our notes about the enquiry and, if you gave them, your website address and business description.
  • A person reads and sends every reply to you. Only the email confirming that we received your enquiry is sent automatically.

Quotes by email

When we meet and you ask for it, we email you a website quote (package, add-ons, prices and payment option). For this we use your name or company name and your email address. The quote is stored in our admin system so that we can prepare a contract from it later.

If you tick “I agree to receive Click Moose offers by email”, we may later write to you about new services and offers. We record that you gave consent and when, so we can prove it if needed. Consent is optional: you will receive the quote you asked for without it.

You can withdraw consent at any time. Every offer email we send has an unsubscribe link at the bottom: click it and we stop sending offers. You don't need to do anything else. You can also simply write to labas@clickmoose.lt.

Visiting the website

As with every website, our server (Hostinger) may briefly keep technical logs: IP address, browser and the page visited. They are needed for security and fixing errors.

Our system's technical log may contain your email address, for example if an email couldn't be sent or an incoming email couldn't be recognised automatically. Only we can see the log, and we use it to fix errors.

Legal basis

  • Steps taken at your request before entering into a contract (GDPR Article 6(1)(b)): we reply to your enquiry and questions, including in the Briedis chat, prepare a quote and run the website check you asked for.
  • Consent (GDPR Article 6(1)(a)): we send offers by email if you agreed to it. You can withdraw consent at any time; this doesn't affect processing before the withdrawal.
  • Legitimate interest (GDPR Article 6(1)(f)): replying to emails, recognising customer enquiries in our mailbox, protecting the website from spam and abuse, keeping it running and fixing errors.
  • Legal obligation (GDPR Article 6(1)(c)): when we enter into a contract, we keep the contract and invoices for as long as accounting laws require.

You provide data voluntarily: neither the law nor a contract requires it. However, without a name and contact we couldn't reply to your enquiry.

Who we share data with

We don't sell data and we don't use it for advertising. It is handled only by companies that provide services to us (data processors):

  • Hostinger: website server, admin system and email. Enquiries and emails are stored here.
  • Google: the website check (PageSpeed Insights) and fonts (Google Fonts).
  • Cloudflare: the connection between the Briedis chat and the AI.
  • Anthropic: the Claude AI, which replies in the Briedis chat, recognises enquiries in our mailbox and helps prepare replies. Under Anthropic's terms, this data is not used to train its AI.

Notifications about new enquiries and emails arrive on our phone. A notification travels encrypted through the push server of the phone or browser maker (for example Google, Apple, Mozilla or Microsoft), which can't read its contents.

Google, Cloudflare and Anthropic may also process data outside the European Union, for example in the USA. In that case the safeguards provided for in the GDPR apply: the European Commission's decision on the EU-US Data Privacy Framework (where the company participates in it) or standard contractual clauses approved by the European Commission. Write to us to get more information about these safeguards and a copy of them.

We provide data to public authorities only when the law requires it.

How long we keep data

  • Enquiries and correspondence: up to 3 years after our last contact. If we enter into a contract, we keep the contract and invoices for as long as accounting laws require (usually 10 years).
  • Quotes: like enquiries, up to 3 years after our last contact, or together with the contract if we enter into one.
  • Consent to receive offers: until you withdraw it. If you unsubscribe, we keep your email address on the unsubscribe list so we don't write to you again.
  • Website check results: 30 minutes, then deleted automatically. If you attach them to an enquiry, they are kept with the enquiry.
  • IP address tag used to protect the check: 24 hours, then deleted automatically.
  • IP address used to protect enquiries from spam: 10 minutes, then deleted automatically.
  • Briedis chats are not stored unless you leave an enquiry. In that case the chat history is kept with the enquiry.
  • The system's technical log: 12 months from the end of the month of the entry, then deleted automatically.

When the period ends, we delete the data. If you ask us to delete your data, we delete it sooner, unless the law requires us to keep it.

Cookies and browser storage

  • We don't set cookies on the public part of the website. There are no ads, visitor analytics or other tracking tools on the website, so we don't ask for cookie consent.
  • To know where an enquiry came from (for example Google search, Facebook or a link on a website we built), we keep a short note in the browser's session storage (sessionStorage) about where you came from. It is deleted when you close the tab and is sent to us only together with your enquiry.
  • In session storage (sessionStorage) we also store only a note that Briedis has already offered to chat, so it doesn't repeat itself during the same visit. It stays in your browser, isn't sent to us and is deleted when you close the browser tab.
  • If you choose a language with the LT / EN switch, we remember it in browser storage (localStorage, entry cm-kalba) so that we can suggest that language next time. A note that we have already suggested a language is kept in session storage (sessionStorage) until you close the tab. Neither is sent to us.
  • Fonts are loaded from Google servers (Google Fonts), so Google sees your IP address and browser information.
  • Links to other websites (for example Facebook, YouTube or websites we built) only open those pages. Until you click them, those websites don't learn about your visit.
  • Cookies are used only in the admin area, where the website owner logs in.

Your rights

You have the right to:

  • access your data;
  • correct inaccurate data;
  • have your data deleted;
  • restrict its processing;
  • object to processing based on legitimate interest;
  • receive your data and transfer it to someone else (data portability).

Write to labas@clickmoose.lt and we will reply within one month. So that nobody else receives your data, we may ask you to confirm that the request comes from you.

If you believe we are handling your data improperly, you can complain to the State Data Protection Inspectorate of Lithuania: L. Sapiegos g. 17, Vilnius, vdai.lrv.lt.

Automated decisions

AI only helps us: it replies in the Briedis chat, recognises enquiries in our mailbox and prepares draft replies. We don't make automated decisions that would have legal or similarly significant effects on you. Quotes are prepared and sent by a person.

Changes

We update this policy when our services or the law change. The date of the latest version is shown at the top of the page.